Privacy Policy

CleanDiagnostics ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy applies to our website and services provided to office managers, retail owners, and other clients seeking cleaning diagnostics and systematic cleaning protocols.

This policy is effective as of January 2026 and complies with applicable data protection laws in Turkey, including the Law on the Protection of Personal Data (KVKK).

1. Information We Collect

We collect personal data only when you voluntarily provide it or when it is necessary to deliver our diagnostic and consulting services. The types of information we may collect include:

• Contact Information: Name, email address, phone number, company name, job title, and business address when you submit inquiry forms, request a diagnostic consultation, or contact us directly.
• Service Information: Details about your facility, current cleaning arrangements, specific cleaning challenges, facility size, and service requirements that you provide during consultations or through diagnostic questionnaires.
• Communication Records: Email correspondence, call logs, and notes from meetings or consultations related to our diagnostic services.
• Technical Data: Information about your device and browsing activity on our website, including IP address, browser type, pages visited, and time spent on pages, collected through standard web server logs and analytics tools.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our website.

2. Purpose of Data Collection and Use

We collect and process your personal data for the following purposes:

• To respond to your inquiries and provide diagnostic consultations tailored to your facility's cleaning challenges.
• To deliver cleaning diagnostic services, including facility assessments, protocol recommendations, and systematic quality improvement guidance.
• To communicate with you about our services, including sending diagnostic reports, follow-up recommendations, and service updates.
• To improve our website functionality, user experience, and service offerings based on how visitors interact with our site.
• To comply with legal obligations and protect against fraud or misuse of our services.
• To maintain records of our professional relationship and service delivery.
• To send you relevant information about our services, industry insights, and cleaning best practices (only with your consent where required by law).

3. Legal Basis for Processing

Under KVKK and other applicable data protection laws, we process your personal data on the following legal bases:

• Your explicit consent, when you voluntarily submit information through our website or contact forms.
• Necessity to perform our contract with you or to take steps at your request prior to entering into a contract.
• Our legitimate interests in improving our services, maintaining business records, and ensuring website security.
• Compliance with legal obligations imposed by Turkish law and regulations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (such as web beacons and pixels) to:

• Remember your preferences and settings during your visit.
• Understand how you use our website and which pages are most valuable to visitors.
• Improve website performance and user experience.
• Analyze traffic patterns to refine our content and services.

Most web browsers allow you to control cookies through browser settings. You may refuse cookies or delete them, though this may limit your ability to use certain features of our website. Analytics tools we may use provide insights into visitor behavior without collecting personally identifiable information unless you voluntarily provide it.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in delivering our services, such as email communication platforms, website hosting providers, and analytics services. These processors are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: Government authorities or law enforcement agencies when required by law or to protect our legal rights and the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.

All third-party processors are required to maintain the confidentiality and security of your personal data in accordance with this Privacy Policy and applicable law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Contact information and service records related to active consultations or contracts are retained for the duration of our business relationship and for a reasonable period thereafter to address any follow-up inquiries or disputes.
• Technical data and analytics information are typically retained for up to 12 months unless a longer retention period is required for legal or business purposes.
• Communication records are retained in accordance with professional standards and legal requirements, typically for a minimum of 3 years.

When data is no longer needed, we securely delete or anonymize it. If you request deletion of your personal data, we will comply within a reasonable timeframe, subject to legal retention obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with encryption where appropriate.
• Restricted access to personal data limited to authorized personnel.
• Regular security assessments and updates to our systems.
• Secure communication channels for sensitive information.

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, and you provide your information at your own risk. We encourage you to use strong passwords and protect your account credentials.

8. Your Rights

Under Turkish data protection law (KVKK) and other applicable regulations, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
• Right to Object: You may object to certain types of processing, including direct marketing communications.
• Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

CleanDiagnostics is based in Üsküdar, Marmara Region, Turkey. Your personal data is primarily stored and processed within Turkey. If we transfer your data to countries outside Turkey, we will do so only with appropriate safeguards in place, such as standard contractual clauses or your explicit consent, in compliance with KVKK and other applicable laws.

10. Children's Privacy

Our services are intended for business professionals, including office managers and retail owners. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected data from a child, we will take steps to delete such information promptly. If you believe we have collected data from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to CleanDiagnostics and our website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

We will respond to your request within 30 days or as required by applicable law. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in Turkey.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "effective date" at the top of this document. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Last updated: January 2026